What should I bring to my first appointment?

You will need a good fitted bra and the same height heels as you plan to wear on your special day.

When should I begin looking for my dress?

Our wedding dresses are made by a wonderful collective of seamstresses in the heart of the Cotswolds. Therefore, we are able to make a dress for you in as little as 2 months. However, we recommend that you start the process at least 6 months before your wedding day.

Do I need an appointment?

Yes, we work by appointment only. This ensures the exclusivity and attention you deserve. 

Do I need to pay for an appointment?

No, appointments are free of charge.

How many people can I bring?

We recommend 3-4 people, but if you want to bring more we can accommodate up to 6 people excluding the bride.

Just remember that the more opinions you have, the harder it will be to make your own decision. Bring people who’s opinions matter to you and who will support your choices.

How long is the initial appointment?

The initial consultation appointments are for 30 minutes – 60 minutes long.

How long is the dress fitting?

Fittings appointments are generally 30 minutes – 60 minutes.

How long does it take to make a bespoke dress?

The lead time varies, a bespoke dress can be made within 2 months, but can take as long as 6 months.

Do you sell dresses off the peg?

Yes, you are welcome to browse through our existing collections in our store and online. We occasionally also have sales on dresses from our previous seasons.

What sizes do you have available?

Our sample dresses start from UK 6 & go up to UK 30. Since we produce our own dresses, the dresses can be made to any size.

How long does it take to make a made to measure dress?

 It takes 6-8 weeks for us to make the dress and requires one fitting session.

Do you do alterations and is there any additional cost?

Yes, we do alterations for completed orders, collection dresses and off the peg dresses. We have the best in-house seamstresses. They can do any alteration for you. Seamstress appointments are free but any work done by a seamstress is charged at an extra cost to the dress.

Can I take photos?

You are encouraged to take photos while you are here in store and during your appointments and fittings.  

Can some of my guests attend the appointment virtually?

Yes, you are more than welcome to use Facetime or Zoom to connect with them, using one of our iPads or your own device

Do you offer dry cleaning?

No, we do not offer dry cleaning.

What if I gain weight after ordering my dress?

Your dress will be made according to the measurements noted in your signed order form. If your measurements change and your dress no longer fits you on your fitting date, we reserve the right to charge alteration fees for adapting the dress to your new measurements or making a new dress.

What happens if I change my mind once I purchase, place a deposit or order a dress?
  • The process of making your dress commences soon after you place a deposit with us. Consequently, we are unable to offer any refunds of monies collected (partial or full) in the event of you changing your mind after you have made a payment (partial or full) to us.
  • Deposit made towards a dress during the show to avail our special discount offer is non-refundable. It may however be applied towards another dress when you come to your appointment. Discounts offered during the shows can not be availed against a bespoke order.
  • Dresses bought at sale are final and cannot be returned or exchanged. 
I don't have long before my wedding, can I still buy from you?

Yes! Due to the fact that we manage closely our supply chain and manufacture in the Cotswolds, we are able to put urgent orders in the front of the line and do a very quick turn around.

I am planning to loose weight, what should I do?

Not a problem, just let us know when we take your measurements that you plan on losing weight. We will recommend the best size for you. If you loose weight after ordering the dress, our seamstress will take it in for you free of charge during the first fitting.

How do I pay?

The process of making your dress commences soon after you place a deposit with us. 

To start working on your dress you need to pay a 50% deposit. 

Can I bring children along for the appointment?

Absolutely! Children love the experience.

Also, we have plenty of bridesmaid, flower girl dresses and accessories to browse through.

Do you offer refreshments?

Yes we offer refreshments during the appointments. We offer proseco, tea or coffee, water and juice. Also, delicious chocolates.

We do kindly ask you to not bring your own food into the shop, to avoid any damage to the dresses.

Do you have parking at the Fairy Cottage, your shop?

Yes, there is free public car parking in front of the church opposite our shop.

Wedding Coordinator vs. Planner vs. Designer: What's the Difference?

Wedding planners are all about the logistics, from vendor referrals and contract negotiation to day-of execution of your vision.

A wedding designer’s role is purely aesthetic and doesn’t include things like contract negotiations or attending appointments alongside the bride.

A wedding coordinator is logistically focused, but on a shorter timeline than a planner. They usually begin helping you prepare a month before the wedding and function as the point person on the wedding day.

Learn more about our wedding design services

What happens if there is a change to my wedding date?

We are all living in uncertain times. We will endeavour to accommodate you to the extend permitted by the process

If your dress has already been completed or awaiting second/final fitting, we are unable to store your dress beyond the quoted timescales (subject to government rules).

However, post collection, we are happy to schedule a free fitting with our designer closer to your wedding date for you to discuss any additional alterations.


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+44 1451 509327
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